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Return Policy
Return Policy:
Thank you for shopping at Lisa Dailey Black Cat Art & Design online shop. I appreciate your business and strive to provide you with the highest quality products. As each order is a custom print specifically tailored to your preferences, I do not accept returns nor offer refunds**. However, your satisfaction is of utmost importance to me, and I am committed to resolving any issues that may arise. Please see exceptions to this policy, below.
Customer Happiness:
I want you to be happy with your purchase from our store. If you have any concerns or questions about your order, please do not hesitate to contact me. I am here to assist you and ensure that you have a positive shopping experience.
Color Variations:
Please note that color variations may occur due to the printing ink and individual color settings on your computer monitor. I make every effort to accurately depict the colors of my products on my website, but cannot guarantee exact color matches. Please consider this in advance of placing your order and be aware that slight variations may exist between the product images displayed online and the actual product you receive.
Contact Me:
If you encounter any issues with your order or have any questions, please reach out to me so that I can assist you in finding a satisfactory resolution. You can contact me via:
- Phone: 971-207-1059
- Email: customerservice@lisadailey.com
When contacting me, please provide your order number and a detailed description of the issue you are facing. I'll work with you to address your concerns and provide guidance on how to proceed.
Cancellation Policy:
Due to the personalized nature of our products, order cancellations are not possible once production has commenced. I allow a two (2) hour window to cancel your order immediately following the placement of your order. I strive to begin processing your order promptly to ensure timely delivery, and custom prints cannot be resold or restocked. Therefore, please carefully consider your purchase before placing an order.
**Exceptions:
In the unlikely event that your order arrives damaged or there is a mistake on our part, please contact me immediately. I will work diligently to rectify the situation and ensure that you receive a satisfactory resolution.
Please note that any requests for refunds, returns, or exchanges related to damaged or erroneous orders must be reported within [3] days of receiving the shipment. After this time, we may not be able to accommodate your request.
We appreciate your understanding and cooperation with our return policy. By placing an order with Lisa Dailey Black Cat Art & Design shop, you acknowledge that you have read and agree to abide by the terms outlined in this Return Policy.
If you have any further questions or require clarification, please do not hesitate to contact me. I value your business and look forward to providing you with excellent service.
Revised 7-31-2024